LEGAL
Terms of Service
The agreement between you and Onora Capital for the use of the platform — written to be read, governed by Dutch law.
EFFECTIVE 12 JUNE 2026 · GOVERNED BY DUTCH LAW
ARTICLE 1
Definitions
In these Terms of Service ("Terms"):
- "Onora", "we", "us" — Onora Capital B.V., with its office at Hofplein 20, 3032 AC Rotterdam, the Netherlands;
- "Platform" — the websites, applications and APIs operated by Onora, including platform.onoracapital.com;
- "Buyer" — a natural person or legal entity using the Platform to find and enquire about real-estate listings;
- "Seller" — a natural person or legal entity publishing real-estate listings on the Platform, including agencies and developers;
- "Agent" — an independent buyer's agent listed in the Platform's agent directory;
- "Listing" — a real-estate property published on the Platform by or on behalf of a Seller;
- "Introduction" — the act of forwarding a Buyer's contact request and accompanying details to a Seller or Agent;
- "Subscription Agreement" — the separate agreement (including the order confirmation and plan terms presented in the seller workspace) under which a Seller purchases listing services.
ARTICLE 2
What Onora is — and is not
Onora operates an introduction platform for international real estate. We enable Sellers to publish Listings with structured property and financial data, enable Buyers to discover and compare those Listings, and make direct Introductions between verified parties.
Onora is not a real-estate broker or intermediary within the meaning of Article 7:425 of the Dutch Civil Code (Burgerlijk Wetboek), is not an investment firm, and does not provide financial, investment, legal or tax advice. Onora is not a party to any agreement concluded between a Buyer and a Seller or Agent, does not negotiate, conclude or execute transactions, and accepts no mandate from either side to represent them.
All information on the Platform — including every financial figure on a Listing — is provided by Sellers and is published for information purposes only. The Disclaimer forms an integral part of these Terms.
ARTICLE 3
Accounts and eligibility
You must be at least 18 years old and legally capable of entering into binding agreements to create an account. When you create an account on behalf of a company, you confirm that you are authorised to bind that company.
You are responsible for the accuracy of the information in your account, for keeping your credentials confidential, and for all activity under your account. Notify us immediately at info@onoracapital.com if you suspect unauthorised use.
We may refuse, suspend or terminate accounts that violate these Terms, applicable law, or the integrity of the Platform, in accordance with Article 15.
ARTICLE 4
Verification and screening
The Platform's value depends on screened participation. By creating an account you agree to the applicable verification process:
- Buyers complete a one-time identity and source-of-funds check before they can send Introduction requests. A completed buyer profile and stated investment preferences are also required.
- Sellers complete a company profile and undergo company verification (KYB) and documentation review before any Listing can go live. This screening applies to every Seller; there is no separate "verified" tier.
- Agents are listed after review of their application; the verified designation for Agents follows a separate review.
Verification is a screening of identity and documentation at a point in time. It is not a guarantee of conduct, solvency or quality, and it is not an endorsement of any Listing or transaction.
Onora aligns its processes with the Dutch Anti-Money Laundering and Anti-Terrorist Financing Act (Wet ter voorkoming van witwassen en financieren van terrorisme, "Wwft") where applicable. You agree to cooperate with reasonable requests for information required for compliance, and you acknowledge that records of contact requests are kept in a tamper-evident compliance log.
ARTICLE 5
Seller obligations and listing content
When publishing a Listing, the Seller warrants that:
- the Seller is entitled to offer the property and to publish the Listing (right to list);
- all information in the Listing is accurate, complete and not misleading at the time of publication, and will be kept current;
- financial figures are published in one of the Platform's three modes: actual figures (seller-reported), a projection (computed from stated assumptions such as expected rent and occupancy, published together with those assumptions), or figures on request (no figures published);
- projections are clearly identified as the Seller's own estimates and are reasonable and substantiated;
- the Listing's property state (ready, off plan, or renovation project) is truthful;
- photographs and documents relate to the actual property and do not infringe third-party rights.
The Seller confirms data accuracy and right to list at submission; both confirmations are logged. Sellers must re-confirm key figures periodically; figures not re-confirmed within 90 days are visually flagged to Buyers.
Sellers indemnify Onora against third-party claims arising from their Listings, including claims based on inaccurate information, infringement of intellectual-property rights, or absence of the right to list.
ARTICLE 6
Review, moderation and removal
Every Listing passes automated intake checks (including geo-verification of the address, duplicate detection within a 50-metre radius, and plausibility checks on price and yield) and review before publication. Onora may decline, suspend or remove any Listing at its discretion, including where a Listing appears inaccurate, misleading, unlawful or harmful to the Platform.
Every Listing carries a reporting mechanism. Reports are reviewed by a person. Where fraud is verified, the Listing is removed within 48 hours of confirmation. Three open reports concerning the same Seller within 30 days trigger a review of that Seller's account.
Listings created through the API are marked "Listed via API" and are subject to the same review before publication.
ARTICLE 7
Fees and payment
Access to the Platform is free of charge for Buyers.
Sellers pay the fees set out in their Subscription Agreement. Fees may consist of subscription or placement fees and a commission calculated as a percentage of the transaction value, payable only when a transaction is successfully concluded following an Introduction made through the Platform. The applicable percentages and amounts are stated in the seller workspace and the Subscription Agreement; all amounts are exclusive of VAT unless stated otherwise.
Commission invoices are issued after the Seller marks a Listing as sold and states the final price, and are payable within 14 days. Sellers must report a completed transaction that resulted from an Introduction without undue delay; structuring a transaction to circumvent the Platform's commission is a material breach of these Terms.
Prepaid terms (including one-off placements and yearly plans) run until the end of their term. Recurring subscriptions can be cancelled towards the end of the current billing period in accordance with the Subscription Agreement. Statutory rights of consumers remain unaffected.
ARTICLE 8
The Onora Club
The Onora Club is an optional membership for qualified investors, granting access to member-only Listings and the ability to request tailored investment trips. Membership is by application, subject to a qualification procedure, and governed by additional membership terms provided during the application. Onora may decline applications at its discretion.
ARTICLE 9
Agent directory
Agents listed in the directory are independent professionals. Onora forwards Buyer briefs to the chosen Agent; the resulting relationship — including any fee arrangement — is exclusively between the Buyer and the Agent. Onora takes no part of an Agent's fee and is not responsible for an Agent's services. Reviews shown in the directory are user-generated and moderated for authenticity.
ARTICLE 10
API terms
Sellers with an active plan may use the Listing API under these additional conditions:
- API keys are personal to the Seller's account, must be kept secret, and may be revoked by Onora where misuse is suspected;
- content submitted through the API is subject to the same warranties, review and moderation as content submitted through the dashboard;
- rate limits and technical requirements published in the API documentation form part of these Terms;
- Onora may require a declaration of authority to list before API Listings are published.
ARTICLE 11
Acceptable use
You must not:
- use the Platform for any unlawful purpose, including money laundering or fraud;
- publish false, misleading or infringing content;
- scrape, harvest or systematically extract data from the Platform without written permission;
- interfere with the Platform's operation or security, or attempt to access accounts or data of others;
- use contact details obtained through the Platform for unsolicited marketing;
- circumvent the Platform, its verification, or its fees.
ARTICLE 12
Intellectual property
The Platform, its design, software and brand are protected by intellectual-property rights of Onora or its licensors. You receive a limited, non-exclusive, non-transferable right to use the Platform in accordance with these Terms.
Sellers retain the rights to their Listing content and grant Onora a worldwide, non-exclusive, royalty-free licence to host, reproduce, display, adapt (for presentation purposes) and promote that content on and in connection with the Platform, including in marketing for the Platform, for the duration of the Listing and a reasonable period thereafter for archival and legal purposes.
ARTICLE 13
Privacy
Onora processes personal data in accordance with the EU General Data Protection Regulation (GDPR/AVG) and the Dutch GDPR Implementation Act (UAVG). The Privacy Policy describes what we process, why, and your rights. It forms an integral part of these Terms.
ARTICLE 14
Availability and changes to the Platform
Onora strives for high availability but does not guarantee uninterrupted or error-free operation. We may change, suspend or discontinue features, and will give reasonable notice of changes that materially reduce the core service for paying Sellers.
ARTICLE 15
Liability
Onora's role is limited to operating the Platform and making Introductions. To the maximum extent permitted by Dutch law:
- Onora is not liable for the accuracy of Listing content, including financial figures and projections, which are provided by Sellers;
- Onora is not liable for the conduct of Buyers, Sellers or Agents, nor for the outcome, execution or non-performance of any transaction;
- Onora's aggregate liability towards a Seller is limited to the fees that Seller paid to Onora in the twelve months preceding the event giving rise to liability; towards Buyers (who use the Platform free of charge) liability is limited to EUR 500 per event;
- Onora is not liable for indirect damage, including lost profit, lost data or reputational damage.
Nothing in these Terms limits liability for damage caused by intent (opzet) or deliberate recklessness (bewuste roekeloosheid) of Onora's management, or any other liability that cannot be excluded or limited under mandatory Dutch law. For consumers, nothing in these Terms affects rights under mandatory consumer-protection law.
ARTICLE 16
Term, suspension and termination
These Terms apply for as long as you use the Platform. You may close your account at any time via the settings; for Sellers, the Subscription Agreement determines the financial consequences of termination during a paid term.
Onora may suspend or terminate access with immediate effect in case of a material breach of these Terms, suspected fraud or unlawful use, or where required by law or a competent authority. Provisions that by their nature survive termination (including accrued fees, intellectual property, liability and disputes) remain in force.
ARTICLE 17
Changes to these Terms
We may amend these Terms. Material changes are announced on the Platform or by email at least 30 days before they take effect for existing users. If you do not accept a material change, you may terminate your account before the effective date; continued use after the effective date constitutes acceptance.
ARTICLE 18
Governing law and disputes
These Terms, and any dispute arising from or in connection with the Platform, are governed exclusively by Dutch law.
Disputes will be submitted to the competent court of the District Court of Rotterdam (Rechtbank Rotterdam), unless mandatory law designates another court — consumers may, within one month after Onora invokes this clause, choose the court that is competent by law.
Consumers in the EU may also use the European Commission's Online Dispute Resolution platform (ec.europa.eu/odr). We prefer to solve issues directly: write to info@onoracapital.com first and we will respond within five business days.
ARTICLE 19
Final provisions
If a provision of these Terms is void or voidable, the remaining provisions remain in force and the invalid provision will be replaced by a valid provision that approximates its purpose as closely as possible.
Onora may assign its rights and obligations under these Terms in connection with a transfer of its business; you will be informed of such a transfer.
These Terms are drawn up in English. Where a translation is provided and a conflict arises, the English version prevails to the extent permitted by mandatory law.
Questions about this document? Contact info@onoracapital.com — Onora Capital, Hofplein 20, 3032 AC Rotterdam, the Netherlands.